INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, at Isham Enterprises, we take great care to ensure that the product images on our website accurately represent the items you will receive. We use high-quality photography to capture the details and features of each product. However, please note that slight variations in color may occur due to differences in screen settings. Rest assured, the quality and specifications of the product will match the description provided. If you have any concerns or questions about a specific item, feel free to contact us.

Where can I view my sales receipt?

 

You can view and download your sales receipt in several ways:

1. **Email Confirmation:** After completing your purchase, a sales receipt will be sent to the email address you provided during checkout. Please check your inbox (and spam/junk folder) for this email.

2. **Account Dashboard:** If you have an account with Emres Sports, you can log in to your account on our website. Go to the "Order History" or "My Orders" section, where you can view and download receipts for all your past purchases.

3. **Contact Us:** If you are unable to locate your sales receipt through the above methods, feel free to contact our customer service team with your order details. We will be happy to assist you in retrieving your receipt.

If you have any further questions or need additional assistance, please don't hesitate to reach out to us.

How can I return an item?

At Isham Enterprises, we strive to ensure that you are completely satisfied with your purchase. If you need to return an item, please follow these steps:

1. **Check Return Policy:** Review our return policy to ensure that your item is eligible for return. Items typically must be returned within [specified number of days, e.g., 30 days] from the date of purchase and should be in their original condition with tags and packaging intact.

2. **Contact Customer Service:** Reach out to our customer service team to initiate the return process. You can contact us via email at [your email address] or call us at [your phone number]. Please provide your order number, the item(s) you wish to return, and the reason for the return.

3. **Receive Return Authorization:** Our customer service team will provide you with a return authorization number and detailed instructions on how to return your item. This may include a return shipping label.

4. **Pack and Ship the Item:** Carefully pack the item(s) you wish to return, including all original packaging, tags, and accessories. Attach the return shipping label to the package and ship it to the address provided by our customer service team.

5. **Refund Process:** Once we receive and inspect the returned item(s), we will process your refund. Refunds are typically issued to the original payment method within [specified number of days, e.g., 7-10 business days].

If you have any questions or need further assistance with your return, please don't hesitate to contact our customer service team. We're here to help!

Will you restock items indicated as “out of stock?”

At Isham Enterprises, we do our best to keep our most popular items in stock. However, availability can vary based on demand and supplier schedules. If an item is marked as "out of stock," there is a good chance it will be restocked in the future.

Here are a few ways to stay updated:

1. **Product Page Notification:** On the product page, you may have the option to sign up for an email notification. Simply enter your email address, and we'll notify you as soon as the item is back in stock.

2. **Contact Us:** If you have specific questions about the restocking of an item, feel free to contact our customer service team. They can provide you with the most current information regarding product availability.

3. **Follow Us on Social Media:** We often announce restocks and new arrivals on our social media channels. Follow us on [Facebook, Instagram, Twitter] to stay in the loop.

We appreciate your interest in our products and thank you for your patience. If you need further assistance, please don't hesitate to reach out to our customer service team.

Where can I ship my order?

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